Effective Date: August 20, 2026
This Cancellation & Refund Policy applies to digital services purchased through HobbyClues, operated under the trade name HobbyClues.
Website: hobbyclues.in
HobbyClues provides digital services, including:
AI Coin Valuation and Analysis
Premium Listing services
Move to Top services
Highlight services
These services are delivered digitally through the HobbyClues website or the user's account.
As no physical products are sold as part of these services, physical returns and shipping returns are not applicable.
Customers may request cancellation of a purchased digital service within 24 hours of the transaction, provided that the service has not yet been activated, delivered, or used.
Cancellation requests must be submitted by email to:
Cancellation is subject to verification of the transaction and the status of the purchased service.
Once a digital service has been activated, delivered, or used, cancellation may no longer be possible.
This includes:
AI Coin Valuation or Analysis results that have already been generated or delivered
Premium Listing services that have already been activated
Move to Top services that have already been applied
Highlight services that have already been activated
A customer may request a refund in the following circumstances:
If the same transaction is charged more than once due to a technical or payment processing issue, the duplicate amount may be eligible for a refund after verification.
If payment has been successfully completed but the purchased digital service has not been activated or made available due to a technical issue on our side, the customer should contact us.
If the issue cannot be reasonably resolved, the payment may be eligible for a refund.
If a technical issue prevents the customer from accessing or using a purchased digital service and the issue cannot reasonably be resolved, the customer may request a refund.
If you believe that a transaction was made without your authorization, please contact us as soon as possible so that we can investigate the transaction.
Refunds generally will not be provided in the following circumstances:
The customer has successfully received or used the digital service.
A Premium Listing, Highlight, or Move to Top service has already been activated and delivered.
The customer has used an AI Coin Valuation or Analysis service and received the results.
The customer changes their mind after the digital service has been delivered.
The customer does not obtain the expected number of views, enquiries, buyers, or sales from a promotional listing service.
The customer disagrees with an AI-generated coin valuation or analysis.
The customer expected a different valuation, identification, rarity assessment, or result from the AI service.
AI-generated valuations and analysis are estimates based on the information and images submitted by the customer. They are not guaranteed professional appraisals, market prices, or guarantees of sale value.
Refund requests should generally be submitted within 7 days from the date of the relevant transaction.
Requests submitted after this period may not be eligible for consideration, except where required by applicable law.
For services that have not been delivered due to a technical problem, customers should contact us as soon as possible after identifying the issue.
Customers must submit cancellation or refund requests by email to:
Please include the following information:
Name
Registered email address
Transaction/order reference, if available
Date of payment
Purchased service
Reason for cancellation or refund
Relevant screenshots or supporting information, if applicable
Our team will review the request and verify the transaction, payment status, and service activation status.
If a cancellation is approved and a refund is applicable, the refund will normally be initiated within 7 business days.
Approved refunds will generally be returned to the original payment method used for the transaction.
The time taken for the refunded amount to appear in the customer's account may depend on the customer's bank, card issuer, UPI provider, payment gateway, or other payment service provider.
Payments made through third-party payment gateways may be subject to additional processing requirements of the applicable payment service provider.
If a payment is marked successful by the payment gateway but the HobbyClues service is not activated, customers should contact HobbyClues support so that the transaction can be verified and the service can be activated or an eligible refund processed.
Premium Listing, Move to Top, and Highlight are promotional digital services.
These services do not guarantee:
A sale
A buyer enquiry
A specific number of views
A specific number of contacts
Any particular commercial outcome
Once these services have been successfully activated and delivered, they are generally non-refundable.
AI Coin Valuation and Analysis services provide estimated information based on the images and information submitted by the user.
Because these services are digitally delivered, a refund will generally not be provided after the analysis or valuation result has been successfully generated or delivered.
Disagreement with an estimated valuation, identification, rarity assessment, or analysis result alone does not constitute a refund-eligible technical failure.
If a customer is charged more than once for the same service, or payment is successfully deducted but the service is not activated due to a technical issue, the customer should contact:
The transaction will be reviewed and, where applicable, the service will be activated or the eligible amount refunded.
HobbyClues may update this Cancellation & Refund Policy from time to time.
Any changes will be published on this page with an updated effective date.
For cancellation or refund-related questions and requests, please contact:
Email: hello@hobbyclues.in
Trade Name: HobbyClues
Website: hobbyclues.in